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Frequently Asked Questions
Everything you need to know about buying, selling, and trading on igitems.
How does the seller deliver an in-game item?
Items are delivered through the game's built-in trade, mail, or market systems. The seller contacts you on the order chat to arrange the exchange — you never share account details.
Do I need to be online to receive an item?
Only during the delivery itself. Once the item is in your inventory you can log off normally. For mail-based deliveries, you only need to log in once to collect.
What if the item has a trade cooldown or lock?
Any trade restriction is shown directly on the listing. If the item has a cooldown, the seller delivers as soon as it expires, and your funds stay with igitems until delivery is completed.
What if the item I receive isn't what was advertised?
Inspect everything before approving delivery. If the stats, appearance, or attachments differ from the listing, open a dispute — igitems will refund you or require the seller to send the correct item.
Is my purchase protected?
Your payment stays with igitems and is only released after you confirm delivery. If your order isn't delivered or doesn't match the listing, you get a full refund.






